Terms and Conditions

Welcome to CreativeAutomation.ae. By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. General

This website is operated by Creative Industrial Automation L.L.C, a company registered in the United Arab Emirates.

Throughout the site, the terms “we”, “us”, and “our” refer to Creative Industrial Automation L.L.C.

Business Details:

  • Company Name: Creative Industrial Automation L.L.C

  • Address: Al Qusais Industrial Area 2, Mansoor Building, Dubai, United Arab Emirates

  • Email: websales@creativeautomation.ae

  • Phone: +971 52 214 8536

2. Products and Services

We supply industrial automation, pneumatics, hydraulics, electrical, and safety products to customers in the United Arab Emirates.

All products listed on the website are subject to availability. Some products may be:

  • In stock and available for direct purchase, or

  • Supplied on a quotation (RFQ) basis due to manufacturer lead time, configuration, or bulk quantity requirements.

We reserve the right to modify, replace, or discontinue any product or service at any time without prior notice.

3. Pricing

All prices displayed on the website are in AED (United Arab Emirates Dirhams) unless stated otherwise.

Prices are subject to change without prior notice.
For quotation-based or custom products, final pricing will be confirmed and approved by the customer before order processing.

4. Orders and Payments

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability

  • Pricing or technical errors

  • Suspected fraudulent activity

Orders are confirmed only after successful payment (for in-stock items) or written approval of a quotation.

5. Shipping and Delivery

Shipping timelines and delivery methods depend on product availability and destination within the UAE.

Estimated delivery times are provided as guidance and may vary due to logistics, customs clearance (if applicable), or external factors beyond our control.

Please refer to our Shipping Policy for detailed delivery information.

6. Returns and Refunds

Returns are accepted in accordance with our Return Policy.

Please note:

  • Custom-ordered, non-stock, or quotation-based products are non-returnable unless defective or damaged.

  • Returned items must be unused, in original packaging, and in resalable condition.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product information, is the intellectual property of Creative Industrial Automation L.L.C.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Limitation of Liability

Creative Industrial Automation L.L.C shall not be liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use this website

  • Product delays or availability

  • Technical or typographical errors

Our liability, if any, shall not exceed the value of the purchased product.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact:

📧 websales@creativeautomation.ae
📞 +971 52 214 8536