Privacy Policy

Privacy Policy

Last updated: February 18, 2026

At Creative Industrial Automation L.L.C, your privacy is important to us. This Privacy Policy describes how Creative Industrial Automation L.L.C (“we”, “us”, “our”) collects, uses, and protects your information when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this policy.

1. Company Information

This website is operated by:

Creative Industrial Automation L.L.C
Al Qusais Industrial Area 2
Mansoor Building
Dubai, United Arab Emirates

📧 Email: websales@creativeautomation.ae
📞 Phone: +971 52 535 9194

2. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order and transaction details
• Product enquiries and quotation (RFQ) requests
• Device and usage information (via cookies and analytics tools)

3. How We Use Your Information

We use collected information to:

• Process orders and deliver products
• Respond to enquiries and quotation requests (RFQs)
• Communicate order updates and service information
• Improve website functionality and user experience
• Detect and prevent fraudulent or unauthorized activity
• Send promotional communications (you may opt out at any time)

4. Data Sharing

We do not sell or rent your personal information.

Your information may be shared only when necessary with trusted third parties such as:

• Payment processors
• Courier and logistics partners
• IT and website service providers

This sharing is strictly limited to order fulfillment, payment processing, and operational support.

5. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer products and services.

Shopify may store and process your information on secure servers. For more information, please review the Shopify Privacy Policy at:

https://www.shopify.com/legal/privacy

6. Cookies & Analytics

We use cookies, analytics tools, and similar technologies to:

• Analyze website traffic
• Improve performance
• Enhance user experience

You may control cookie behavior through your browser settings.

7. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates.

By using our website, you consent to such transfers.

8. Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no system can guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary for business, legal, and accounting purposes.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data
• Request correction or deletion
• Withdraw consent for marketing communications

To exercise your rights, contact:

📧 websales@creativeautomation.ae

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children’s Information

Our services are not intended for individuals under the age of majority. We do not knowingly collect information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Information

For any privacy-related questions or requests:

📧 websales@creativeautomation.ae
📞 +971 52 535 9194