Return Policy

We accept returns within 7 days from the date of delivery, subject to the conditions outlined below.

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1. Eligibility for Returns 

To be eligible for a return:

• The product must be unused

• The product must be in its original packaging

• The product must be in resalable condition

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2. Non-Returnable Items

Please note that:

• Custom-ordered, non-stock, or quotation-based (RFQ) products are non-returnable, unless they are defective or damaged upon delivery.

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3. Return Process

• Customers are responsible for return shipping costs, unless the item is defective or incorrectly supplied.

• Refunds or replacements will be processed only after inspection and approval of the returned item by our team.

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4. How to Initiate a Return

To initiate a return, please contact us with your order number and reason for return at:

📧 websales@creativeautomation.ae
📞 +971 52 214 8536